- Q: When is the last date to order before Christmas?
- A: We recommend you place your order before December 16th. Whilst we can never absolutely guarantee a particular delivery date ordering before the 16th of December should ensure you receive that important Christmas gift before Christmas day.
- Q: Track your Christmas delivery
- A: Please look out for the all-important dispatch confirmation email which we send to you as soon as your order is dispatched. The email includes a unique tracking code which you can use to track the status of your delivery.
- Q: How long will my delivery take?
- A: We aim to have your order with you within a maximum of ten working days from the date of order.
- Q: Can I specify a day for delivery?
- A: Unfortunately we cannot specify an exact delivery date
- Q: I haven't received a confirmation email
- A: an automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact our mail order department on 08450 580 777.
- Q: What payment methods can I use?
- A: Office London accepts Visa (except Visa Electron), MasterCard, Switch and Solo. But not American Express.
- Q: How do I use an Office Gift Card?
- A: Office Gift Cards can only be used in Office Stores (gift card cannot be used online or through Mail Order).
- Any amount can be added to the Office Gift Card from £1 - £500 but we cannot exchange any balance for cash. Therefore we cannot replace or reimburse the value of your Office Gift Card if lost, stolen or damaged. For this reason please look after your Office Gift Card.
- For balance enquires call: 0800 051 7194
- For all other queries call Customer Services on: 08450740643
- Q: It's asking for an issue number but I don't have one.
- A: This is only applicable for Solo/Switch cards. If you are not using one of these payment types please ignore this box.
- Q: It's asking for a security code. Where can I find this?
- A: The Card security code is the last three digits on the signature strip on the reverse of the card.
- Q: Can I pay with a cheque?
- A: Unfortunately we do not accept cheques.
- Q: How will my order be delivered?
- A: All items are sent by UPS. On receipt of the goods a signature will be required. Once your order is dispatched this is a next day delivery service.
- Q: Can I specify a courier service?
- A: Unfortunately not.
- Q:What are your delivery charges?
- A: To all UK (excluding Channel Islands) customers there is a standard delivery fee of £3.50. To all Western European customers there is a £15.00 postage fee. For rest of the world customers (including Channel Islands) a £25.00 postage fee is applicable.
- Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.
- Q: Are your delivery charges per item?
- A: deliveries are charged per order.
- Q: Can I apply my NUS discount?
- A: At present we are unable to apply NUS discount via our internet and mail order service.
- Q: When will you take payment?
- A: Payment will be taken on despatch of your order.
- Q: How can I track my order?
- A: To track your order please contact our mail order dept on 08450 580 777
- Q: How many items can I order
- A: There is no limit! You are free to purchase as many item from Office as you please
- Q: No one's ever at my house. Can I send to my work address
- A: Yes. You are now able to specify an alternate address for delivery.
- Q: Can I use credit notes/ gift vouchers over the internet?
- A: At present we are unable to accept gift vouchers/ credit notes via our online service.
- Q: The code I'm entering doesn't work
- Please enter the full code given with no spaces. If this problem persists please contact our mail order department on 08450 580 777
- Q: The shoes I want aren't on the site
- A: Unfortunately we can't guarantee our whole collection appear on the website. For up to date stock availability please contact our mail order department on 08450 580 777
- Q: How do I know if stock's available?
- A: If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.
- Q: How can I find the heel height and measurements
- A: Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only
- Q: Can I get exchanges or refunds
- A: Office.co.uk wants to ensure your complete satisfaction with the Items. For online purchases, we will accept Items not worn, used or damaged for a refund if received within 28 days of dispatch, enclosing a copy of your invoice. Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund which usually takes between 7 – 10 working days. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.
- Footwear Returns:
- If for any reason you wish to return your unworn/unused footwear, please send along with your invoice to:
OFFICE LONDON MAIL ORDER DEPARTMENT
Unit 2
Auriol Drive (off Oldfield Lane North)
Greenford Park Industrial Estate
Greenford
Middlesex
UB6 0TP
Please send the shoes via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit to us.
Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.
Please note that we are unable to accept the return of goods in person to our office address. - Acessories Returns:
- For any accessory enquiries please contact accessories@office.co.uk
- If for any reason you wish to return your unworn/unused accessories, please send along with your invoice to
Office Holdings
Accessories Department
Moorfield Ind. Est
Gatehead Road
Kilmarnock
KA2 0BA - Please send the Accessories via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit to us. You will be responsible for the postage fees to return the goods unless the item is faulty. We cannot accept liability for an item lost or damaged in transit. This returns policy does not affect your statutory rights.
- We regret that we are unable to accept returns for accessories via our stores
- Returns to the mail order department must be posted and cannot be excepted in person.
- Q: Are returns free?
- A: Unfortunately not. However in the cases of exchanges We will cover the postage costs to send the item back out to you
- Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
- A: UPS will make 3 attempts to deliver a package should you be unable to collect the package on any of these attempts your order will be returned to us and we will charge a further £3.50 for the redelivery
- Q: My order has been returned to sender but I no longer want it. Can I have a full refund?
- A: Once confirmed that you do not want the order it will take a further 3-5 working days for the funds to be available in your account (excluding the postage charge).
- Q: What countries do you deliver to
- A: Just about everywhere! Unfortunately, we are currently unable to ship to Africa.
- Q: What are your delivery times from Western Europe and the rest of the world?
- A: For Western Europe please allow up to 14 working days from confirmation of order for delivery.
Rest of the world please allow up to 20 working days from confirmation of order for delivery - Q: When is your next sale
- A: Please refer to our news page for information on seasonal sales
- Q: How do I contact you
- A: You can contact us on (44) 8450 580 777 or email us at help@office.co.uk
- Q:How do I apply for a job
- A: you can apply for job vacancies at recruitment@office.co.uk
- Q:What sizes are displayed?
- A: All sizes are displayed in UK sizes
